ABOUT THE CLIENT
Our client is one of the oldest global brands across a wide range of industries, and venturing afresh in the commercial and residential real-estate sector across the world with its premium class construction and development skills, unwavering focus on
quality delivery and creating WOW effect for its customers.
BUSINESS NEED
In order to align technology implementation with their corporate mission, to delight customers by providing quality life spaces through continuous innovations, they chose SBAtech as their partner. The scope included end-to-end solution for customer service including complaints & service ticketing, SLA and escalation.
CHALLENGES
SOLUTION
SBAtech team implemented SAP Cloud for Service which included the following
modules:
1. Complaint Management
2. Call List Management
3. Integration with Avaya
4. Complaint routing & escalation
5. Integration with backend ECC using HCI
CLIENT BENEFITS
